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Terms & Conditions

Simple Guarantee

Get 100% satisfaction guaranteed or your money back on all standard stock items (please see return policy below for details).

Return Policy

       Standard Products

For standard widths, lengths, colors and all non-graphic mats. Call us with any problems you may encounter. Products that are free from manufacturing defects or shipping damage must be returned in new, unused, and sale-able conditions within 15 days of purchase. Please call for a return authorization prior to shipping. Products returned to Mat Tech for reasons other than manufacturing defects must be shipped back prepaid. Credit for returned goods will be issued less a 25% restocking fee. In the case of manufacturing defects or delivery damage, we must be notified of defective or damaged products within 7 days of delivery date. Once the product has been determined to be defective or damaged, the product will be replaced at no cost to you.

       Custom Products

For custom widths, lengths, colors, and all graphic mats. Custom products of any type are non-returnable unless found to be defective or below manufacturing standards. Any product deemed defective will be replaced at no cost to you.

Warranty

All products from Mat Tech are warranted to be free from any manufacturing defect for one full year from the date of purchase.  Any standard size product can be returned to Mat Tech for a full refund of your purchase price, minus outgoing shipping costs. We will replace your purchase with a product of equal value, upgrade your purchase (for an additional charge) or refund your money. It’s your choice. We back every one of our products 100%.

Prices

Every effort is made to maintain our competitive prices. However, due to unexpected cost increases, we reserve the right to adjust prices without notice. We will advise our customers of any changes to published prices at the time a purchase is made.

Charge Cards

We gladly accept VISA, MasterCard, Discover or American Express as a means of payment for all products purchased at current posted internet prices.  All credit card transactions are processed immediately upon submission of an electronic order online. 

Open Account

We will gladly establish open accounts for product purchases. Minimum invoice value to establish an open account is $250.00.  Please request our credit application to be completed and submitted to the Mat Tech’s credit department, and allow 5-7 working days to establish open credit with account approval. If you have a preprinted credit application, please fax it to 770-919-8110, Attn: Credit Dept.

Sizes

All sizes indicated on the product pages are approximate. Due to the wide variety of manufacturing processes, the actual sizes may vary slightly. Please call to discuss the precise size of any product listed.

Product Colors

We make every effort to represent our product colors as accurately as possible. Variations in print or Internet presentation may vary slightly from the actual materials used in production. Please be sure to secure a physical sample for approval prior to production approval if color is critical. PMS color matching can be done at an additional charge when requested and technically possible.

Color Proofs

All graphic products will have a color proof completed prior to prototype or production runs.  Color art proofs are designed to approve overall design proportions and location on the mat. Actual colors will vary slightly from paper color proof presentation.

Sales Tax

Out-of-state shipments will not be taxed. Georgia customers will be invoiced at the appropriate sales tax rate for your county on all purchases.